|
MINIMUM STAY REQUIREMENTS:
We have a 2 night minimum stay requirement in all of the Vacation Homes.
NO PETS:
We have a strict No Pet policy in all of the Vacation Homes!
Out of respect for our Homeowners and Guests with allergies, unless prior written arrangements have been made, we cannot make an exception no matter how small or well behaved the pet. This includes the pets of any visitors you may have during your stay.
Please Note: do not disregard this policy as it will result in the loss of your full deposit.
NO SMOKING:
We have a strict No Smoking policy in all of the Vacation Homes!
Smoking is allowed outside on the porches and decks only.
Please use only the outdoor trash containers when disposing of smoking materials as inside cans will hold the smoke odor long after you've departed.
Please, do not dispose of cigarette butts in the yard or surrounding areas. If discarded butts are found, additional cleaning fees will apply.
Please Note: do not disregard this policy as it will result in the loss of your deposit.
MINIMUM AGE REQUIREMENT:
Renting a cabin is just like renting a car.
You must be of "legal and responsible age" to rent our Vacation Homes. We will not rent to anyone under 25 years old. (Of course, children are welcome with adult supervision.)
The person renting the cabin must be one of the guests who remains with the rental party throughout their stay.
If you are 25 years old, but have guests in your group who are in their late teens to early 20's, you may find that they are unable to abide by our rules. This can be a costly mistake.
(Parents, please do not call to rent for college parties as Guests will be asked for proof of age at time of check-in and the full rental amount will be forfeited).
CHECK-IN / CHECK-OUT:
Check-in is after 3:00 pm
In most cases you will check in Mon-Sat between 3-5pm at our office located @ 286 N. Bridge ST. in Nederland.
**After 5pm, or by prior arrangement, self Check-in may be coordinated via lock-box.
Due to last minute bookings and the frequency in which our customers choose to extend their stay, we cannot commit to allowing an early Check-in. Please feel free to check with us the week prior to your arrival and we will be happy to accommodate you if the home is available.
Please Note: No early Check-in is allowed without prior arrangement and approval by Management.
Check-out is at 10:00 am
It is our mission to provide the cleanest houses possible so that you will become our 'Guest for Life'! This 5 hour window allows just enough time for the cabin to be cleaned between Guests.
Please Note: Unless prior arrangements have been made, a $25 fee will be charged for each 1/2 hour - or portion thereof, past the agreed Check-out time.
Please help our housekeeping staff meet their schedule without inconveniencing the next guests by checking out on time.
View Check-out Procedures
MAKING A RESERVATION:
Reservations may be booked in most homes, up to twelve months in advance.
To make a reservation either call our office at 1-303-258-3788 between the hours of 9:00am to 5:00 pm - Mon-Fri, or request your dates anytime here, using our on-line Inquiry form.
A deposit, and one half of the rental fee, by valid credit card, is due within 7 days of making your reservation. This will secure your reservation. One half of the rental fee, plus the cleaning fee, is due 2 weeks (14 days) before your arrival date.
Please Note: For reservations made within thirty (30) days of the arrival date, 100% prepayment is required.
The person booking the cabin must be at least 25 years old and must be either the person, or spouse of the person, whose name appears on the credit card provided.
Please Note: Until we receive the credit card information needed to hold the Vacation Home, you do not have a reservation.
BOOKING CONFIRMATION:
Once a reservation has been made, we will email a confirmation of the booking details to the person making the reservation.
Your rental contract, which will be emailed to you, must be returned to the rental office within 7 days of booking.
View Vacation Home Rental Contract
Upon receipt, please read the confirmation and the attached rental agreement very carefully in regard to the accuracy of the dates, number of adults and children accompanying you, etc... Should you find an error in your documents, please contact the rental office immediately!
PAYMENT OF RENTAL CHARGES:
We accept Visa, Master Card, and of course, American cash. (Please note: We do not accept corporate/business cards.)
Please Note: For reservations made within thirty (30) days of the arrival date, 100% prepayment is required.
You may pay your charges by check provided we receive it at least 14 days prior to check-in.
DAMAGE DEPOSIT:
In order to ensure that the properties are maintained and well cared for, a security deposit will be required (amount differs per home and number of guests).
If there are no damages or extra cleaning charges your deposit will be refunded by check within fourteen (14) days of your departure. In the event extra charges exceed the deposit amount, the guest's credit card will be charged the overage of all damage, billed items and/or extra cleaning fees. A detailed statement of all extra charges will be mailed to the guest with their refund check (if applicable). Any disputed charges are to be submitted in writing.
LOSS OF DAMAGE DEPOSIT:
We do not want to keep your deposit! Please work with us to guarantee that we have no reason to!
All check-in and check-out procedures must be followed, and the property must be left clean and undamaged. Failure to follow the posted check-in and check-out procedures may result in the loss of all, or part, of the deposit and Mountain Homes Management, LLC. reserves the right to further bill for additional cleaning, billed items, replacement or repairs. Please review the information binder provided in the house and abide by all procedures, rules, and precautions.
View Check-out Procedures
As we have said, we do not want to keep your deposit. However, we must protect our Homeowners. Please work with us to guarantee that the property is left in the same condition you found it. If you have any problems or breakages during your stay, please report them promptly to the Management.
Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately.
Please Note: Our Vacation Cabins are privately owned homes. The houses are beautifully furnished and well kept. It is our mission to keep them this way.
CANCELLATIONS:
**ALL CANCELLATIONS MUST BE MADE IN WRITING via E-MAIL, FAX or CERTIFIED MAIL.**
Please Note: Only the guest named on the rental agreement may request a cancellation.
Each vacation Home listed on our site is a privately owned home, and our rental season is short. Consequently cancellations affect the owners significantly.
To be eligible for any refund, reservations must be cancelled in writing 60 days or more, prior to arrival. The deposit and a $50 processing fee will be withheld and the remainder will be refunded by check. (These fees cover our costs for things such as the time invested in changes to the various sites and the cost of running your credit card and must be charged even if you cancel on the same day you book.)
Cancellations received 59 - 15 days prior to arrival: 1/2 of the rental fee is also forfeited.
Cancellations received 14-8 days prior to arrival: the full rental fee is also forfeited.
For reservations cancelled 14 days (or less) prior to date of arrival, the Guest is responsible for the amount of the entire cost of the booking and your card will be charged in full. NOTE: THIS POLICY INCLUDES LAST MINUTE BOOKINGS.
For your protection, if booking a longer stay, multiple cabins or a stay with a large group, Trip/Travel insurance is recommended. For travel protection insurance consumer report, suggests using www.InsureMyTrip.com or contacting your local AAA Travel Agent for specific insurance plans available.
CHANGES TO YOUR BOOKING:
Should you need to change your dates, we can reschedule your reservation with no penalty provided the change is processed at least 30 days prior to your scheduled Check-in date. (Your booking deposit will be placed in escrow for the future reservation.)
Changes to an existing booking are very time consuming as they require updates to multiple systems and schedules. We will gladly make one date or cabin related change to your booking free of charge. However, each additional change will result in a $50 change fee.
Please Note: This policy does not include additions/subtractions to the number of guests. There will be NO CHANGE FEE assessed for a change in guest count. (All other normal rates still apply).
In order to expedite Check-in, and not keep other guests waiting while we process your change, we do ask that you have the final guest count to us at least 24 hours prior to arrival.
LOST AND FOUND:
When you leave the cabin at 10:00 AM it is very likely that another party will be checking in at 3:00 PM. If you leave something at the Vacation Home, please call the office immediately and we will try to locate it for you. If is not found by us or by the cleaning staff prior to the next Guests arrival, it may not be there when they leave. We can not be responsible for your lost items.
If an item is found, we ask that you set up a pick-up time with the shipping company of your choice and provide us with a pick-up date. We will be happy to box it up for shipping and have it ready to go.
Please Note: Due to limited space, we are unable to keep "found" items for more than 7 days.
|